Select Submit when you're finished, and Microsoft will respond within 24 hours. Check that email for a message from us with the security code, enter that code, then select Verify.įill in as much info as you can, even if you're not sure. Provide an email address (other than the one you are trying to recover) that we can use to contact you about your request.Įnter the characters you see on the screen to prove you're not a robot, then select Next.Ī screen will pop up asking you to verify the contact email address. Go to /acsr and provide the email address, phone number, or username for the account you are trying to recover. I am sorry you are having this concern, I will do my best to help you today. Secure Remote Assistance is NOT REQUIRED (But Helpful) Hi! My name is Ameen and I'll be assisting you.
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